TechLounge

BSkyB has announced that 90,000 of its Sky+ HD customers will have their set top boxes replaced due to a manufacturer fault. BSkyB said that the fault is with HD boxes that are manufactured by Pace and involves faulty internal cabling, but it is not a safety risk.

About one in ten HD customers will be affected by the fault, which affects the first batch of HD boxes made by Pace; the model numbers are: 9F3001, 9F3002, 9F3003 and 9F3004. Anyone with one of the model numbers shown should contact Sky for a free replacement box; Sky has also said that anyone affected by the fault will be given 3 months free subscription to Sky’s HD pack.

The replacement program is expected to take around three months and in a statement Sky said: “The assembly flaw does not involve a faulty component, such as a hard drive, or a software problem”.

The broadcaster added that: “Importantly, Pace has confirmed that the assembly flaw does not pose a safety risk”.

Sky also said that the HD boxes can still be used as usual, until a Sky engineer comes and replaces it.

This entry was posted on Wednesday, February 18th, 2009 at 5:38 pm and is filed under Home Entertainment, Television. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.